Dedicated Web Hosting Frequently Asked Questions

Here we have listed a number of common questions people ask us about our HostBreak dedicated web hosting services. Please remember that HostBreak Web Hosting Services specializes in creating custom servers. If you need help creating a solution for your company, or if you dont fine answer to your question, please give HostBreak a call today.

None of your packages meets my exact needs, can you customize a server?
Yes, we can customize any server configuration. While the predefined packages are designed to meet the most common needs, we understand that it is impossible to meet all needs with predefined packages. Since we build all of our own servers, we have full control over the server configuration. Please contact sales for a free quote.

I already have software, for example Cold Fusion. Can I install it myself?
Absolutely! If you already own your software, why pay HostBreak for it? Either you can install it yourself or you can pay HostBreak to install it. And you avoid the HostBreak charges (HostBreak will charge our standard $25 assistance fee as a minimum charge). Just send HostBreak the software. We can hold the software for you on location in case you need it again, or we can send it back to you after it is installed. If you want the software back immediately, provide a way to return it postage paid. Examples of software might include Cold Fusion, MS SQL server, or even Windows NT.

How do I get access to my server?
You have full remote access to your server. For Linux machines, you can either telnet, ftp, or you can use the Plesk control panel. For Windows machines, you can use FTP or PCAnywhere, Terminal Service or Hosting Controller control panel. All servers come with the on-line web site manager for one web site to make minor updates to your web site remotely.

Can I get physical access to my server?
No. With dedicated server plans you are leasing the server. While you have full control over software installations and configurations, you can not physically alter the server. HostBreak will maintain the hardware in good repair, assist with software installations, and press reset buttons, etc. If you need to upgrade the server, HostBreak will handle such requests. Sometimes, it might be more cost effective for you to move to an upgraded plan rather than modify your existing server depending on the scope of the requested change. Of course, charges will apply with any such upgrades.

What sort of maintenance do I get with a dedicated server?
All dedicated server plans come with general maintenance. This means HostBreak keeps the server running in good repair as it was installed. If hardware fails, HostBreak will repair it for no charge. If the original software fails to work, HostBreak will reinstall it as long as HostBreak solely retains the root/administrative permissions. HostBreak will give the status of any lights or press the reset or power buttons upon request. HostBreak will perform other maintenance activities you request on a per diem basis. This might include reinstalling software when you have administrative privileges or applying patch updates to the software, etc. This might include setting up email boxes or new web sites on the server. Or it might include connecting a monitor to the console port to determine activity on the machine. Any such activity would be charged a minimum fee of $25 per occurrence. In addition, you may purchase a maintenance plan from HostBreak which would include all the items above. Contact sales for details.

What kind of equipment do you use on your dedicated servers?
HostBreak uses only the highest quality hardware and software on our servers. The reason is actually quite simple. When we use the highest quality products we have less maintenance on our systems and can devote our attention to technical and customer service issues. Everybody wins and our customers feel confident that they are using a quality product.

Can you give me more information about your data center?
Based in the Boca Raton, Fl, USAHostBreak's main data center is equipped with advanced systems to ensure reliability and security. For detailed specification about our state-of-the-art data center click on data center tour..

Do I get full control of my dedicated server? Root access?
Yes, that is if you want it. You have total control of your dedicated server. You can do whatever you need to do with it. We find many customers, however, prefer to buy a maintenance plan where HostBreak takes care of the server operation. It is your choice.

Can my hardware be upgraded? What are the fees for this?
You can upgrade any components on your server at any time. We know that a business or an individual may change and so our servers need the ability to change as well. Upgrade fees will be quoted on a per case basis and we will always give our customers an exact quote before any work is started. It will usually take us about 1-3 business days depending on the scope of the change. If you need hardware or software updates on your server please call contact sales to get started.

What is the minimum contract period for your dedicated servers?
Our minimum contract time for our dedicated servers is 1 month. Most contracts are for 1 year. Please check with HostBreak about the contract's details. Please keep in mind that we do have setup costs required for monthly plans and they are not always refundable. We will not refund the setup costs for custom servers of any kind.

How long does it take to set up a dedicated server?
Our standard setup time for our servers is 3 to 5 business days. We are working to get this to 1 day. Please note: custom orders take longer.

What happens if I go over my maximum allowed bandwidth?
Since you only pay for bandwidth that you actually use, there is no concern about going over an allotment.

Can I resell the space on my server?
Yes you may and this can be a very lucrative business. You are welcome to install whatever you like on the server. You may sell space on your server to different people who want to host their websites but do not need their own dedicated server. This is known as Shared or Virtual Hosting. You may charge whatever price you like since you are the host.

What is HostBreak's policy on upgrading OS or other software that comes with the plan?
You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such upgrades. As we are responsible for the reliability and stability of our systems, we are very careful when it comes to modifying our software. As a matter of policy, we do not roll out the latest changes unless they are subjected to our extensive internal testing. Also, we believe that it's wise to let the new release 'burn-in" for several months, rather than roll out the changes right away. Note that it is your responsibility to get the server updated with new releases or security patches unless you have purchased a maintenance agreement. We can assist you in updating or adding software on a per diem basis.

Do I own the server or am I just renting it?
In short you are just renting the server, but you are actually the only one using the server since we do not use virtual dedicated hosting. You can think of our dedicated server as your own. If you would like to purchase your server from us, arrangements can be made on a case by case basis.

If I want something customized that wasn't part of the package, can HostBreak help?
Yes, of course we can help! We have plenty of highly qualified and knowledgeable system administrators ready to handle any situation. Once you are our client, you have a team of people working for you to make sure things are done right. We can do anything you request from configuring services to fixing a hack if one occurs. Please understand that certain help will require a fee. Contact sales for details.

What software or services am I allowed to install and run?
You can run and/or install any software or services as long as it does not interfere with our ability to maintain our systems or customers. If you have questions about this please contact sales.

Can I do live broadcast streaming on my dedicated server?
Yes, once your dedicated server is set up, HostBreak administrators can open up a specified port so that broadcasts can be delivered by the server through various multimedia technologies. Real Server is supported on Linux. Both Real Server and Windows Media are supported on Windows® 2000 based systems.

Will there be a statistics program installed on my dedicated server?
Normally, you would provide the preferred web statistic software once your server is ready. Or we can install it at your request for a fee. We can make recommendations for common packages.

Can I install SSL on my dedicated server?
SSL comes enabled by default with all of our servers. You must provide the security certificate. Most people have some difficulty ordering and installing a security certificate so we can do this for a small fee.

How do I create email accounts on my dedicated server?
You can create as many email accounts as you like and setup up auto-responders, forwarding, and aliasing. HostBreak can setup these accounts for you for a fee or you can use a system like the Plesk web interface if available. Note that sendmail comes installed on the Linux based servers. You will need to provide software if you want an email server on Windows 2000/2003. Again HostBreak can make recommendations and install the software for you for a fee.

What is name-based hosting? Do I need an IP address for each domain on my server?
Name based hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server. Name based hosting does not affect the performance or appearance of the domains hosted. Both Linux and Microsoft servers offer name based hosting. You should know that you are not limited to name based hosting, however. Extra IP addresses are available for no charge on most hosting accounts.

Can I use HostBreak as my secondary DNS?
Yes. The server provides primary DNS service. Your administrative access or control panel allows you to setup as many domains as you need. Secondary name service is provided free of charge. There is a small one time setup fee for each domain you request HostBreak to support.

Does HostBreak provide DNS service? Can I have my own DNS name servers configured?
Yes, all servers support DNS services.

Which city is your company based out of?
HostBreak Web Techonologies is based out of the Boca Raton, Fl, USA.

How do I place an order when I'm ready?
You can place an order online with our online ordering system or by phone at +1-(866)-632-9501. It is always better to call us with special orders. Orders usually take 3 business days to process and complete.

What methods of payment do you accept?
HostBreak accepts all major credit cards (American Express, MC, Visa and Discover) and payment by check for established customers. We prefer payment by credit card. If you request payment by check, you will need to fill out a credit verification form.

What if I signup and I don't like the service?
We will not refund the setup and upfront fee.